TERMS OF USE

RETURN POLICY

We take great pride in our reputation for quality and phenomenal value. If you are not completely satisfied with your order, please contact us, we will accept returns within 30 days of purchase. Original shipping and handling fees are NON refundable and we do NOT accept returns after 30 days. Items returned must be unused and still have the original packaging. Returns sent through USPS and UPS are paid by the buyer.

If you are returning a damaged item, or if your item is damaged from normal wear/use within the 30 days of your purchase, you must return the damaged item in order to receive a replacement. Tae Bo® Fitness will provide a First Class mail shipping label for damaged items returned within 15 days of purchase.

Any purchases made that are gifts or received by another person may be eligible for an exchange or in-store credit. The original purchaser may be eligible for a refund on the item if they reach out to Tae Bo® within 30 days of purchase.

HOW TO RETURN/EXCHANGE AN ITEM

The customer is responsible for all return freight charges, including duty and tax, if applicable. We will send the requested item with no shipping charges added, in exchange of the damaged item. If the exchange is for different sizes or product, shipping is paid for by the buyer. For your protection, we suggest all returns be sent through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable.

You can return unworn, unused items within 30 days of the shipped date for a refund, less the original shipping and handling fees. The refund will include the retail price paid, plus any applicable sales tax, and be returned to the credit card used at the time of purchase. We will not accept any returns or exchanges after 30 days. All sales are final.

Once we have received the item and it has been entered into our system, we will proces your refund payment. Expect to receive your refund within 4 weeks from the time you sent it.

Transit time from shipper to us is approximately 5-10 days

Our processing time is 3-5 days

Time that it takes your bank to process the refund 3-10 days

SHIPPING POLICY

USPS SHIPMENTS:

  • All orders are shipped within 1-2 business days of the original purchase date.
  • All orders placed on a U.S. holiday will be shipped the following business day.
  • In extremely rare cases, due to events that are out of our control (e.g. shipping company delays, extreme weather etc…) shipments can be delayed.
  • Ground shipments are delivered Monday-Saturday (excluding holidays)
  • Express shipments are delivered Monday-Friday (excluding holidays). U.S. destinations only, all delivery times based on business days.
  • You will receive a Shipment Conformation Email within 24 hours of your order, containing all of the package information and tracking number(s).
  • Pre-orders will be charged upon checkout and any remaining items will be shipped out within 1 day of purchase. Pre-orders are shipped within the time stated on the sale, shipping dates cannot be guaranteed with pre-orders.
  • Canceling/refunding pre-orders: Pre-orders cannot be cancelled once purchased. However, you can return the item once you receive it. There is no cost to you and we guarantee a full refund of the item(s). Simply open the package, take out the pre-paid postage, and return the item. Once we receive the order you will be refunded.

UPS SHIPMENTS:

  • All orders are shipped within 1-2 days of original purchase date, excluding weekends.
  • All orders placed on a U.S. holiday will be shipped the following business day.
  • In extremely rare cases, due to events that are out of our control (e.g. shipping company delays, extreme weather etc…) shipments can be delayed.
  • Ground shipments are delivered Monday-Friday, (excluding holidays).
  • Overnight, 2-day air, and 3-day select are delivered Monday-Friday unless Saturday delivery is selected. Weekend delivery is subject to a price increase based on size, weight, and delivery address of package.
  • You will receive a Shipment Conformation Email within 24 hours of your order, containing all of the packages information and tracking number(s).
  • FedEx does NOT currently ship to P.O. boxes; please provide a physical address for all FedEx shipments.
  • International shipments are NOT permitted to be shipped Overnight, 2-day, or 3-day select.

SHIPPING TO APO/FPO MILITARY ADDRESSES:

  • FedEx does NOT ship to APO/FPO/P.O. boxes.
  • USPS will ship to APO/FPO addresses, when this information is included:
  • Service Members Name
  • Unit and APO/FPO/DPO address
  • 9 Digit zip code if assigned
  • For more information about shipping to an APO/FPO address, please click here:

SHIPPING RATES:

  • Shipping rates are determined by USPS or FedEx, based on the address, zip code, size, and weight of the package. We work with the shipping providers to get you the best rate possible.

ADDITIONAL INTERNATIONAL SHIPMENT INFORMATION:

  • International shipments do NOT receive free shipping on orders over $100. This is due to high over seas shipping costs.
  • All international shipments may be subject to import duties and/or taxes.
  • Tae Bo® Fitness/BG Star Productions Inc. ships your package “duties and taxes unpaid”. We do not collect the duties and/or taxes, and cannot predict what the charges might be. If you do incur any import duties/taxes they must be paid in full in order for your package to clear customs. Duties and Taxes, are paid by the customer, Tea Bo® Fitness/BG Star Productions Inc. is not liable for any charges due to customs clearance.
  • In the event an International Shipment is lost during shipment, Tae Bo® Fitness is not required to replace or refund the customer for the lost pckage. The Tae Bo® Fitness Merchandise Department highly recomends that all International customers purchase “Priority Shipping” in order to track your package from the Tae Bo® Fitness Corporate Warehouse in California to its destination.

Tae Bo® Fitness takes pride in everything that we do. Your order will be processed and shipped in a timely and efficient manner.

ULTIMATE EXPERIENCE TERMS OF USE

STUDENT RESPONSIBILITIES

The participation in any activity within the Ultimate Experience, classes, or facility is at the sole discretion and judgment of the student and is at his or her OWN risk.

By purchasing an Ultimate Experience, you accept and assume full responsibility for death, injury, catastrophic injury, or damages which can and may occur at the Ultimate Experience and/or on the premises during a Tae Bo® Fitness Ultimate Experience and do hereby fully and forever release and discharge BG Star Productions Inc. and Tae Bo® Fitness, their board of Trustees, employees, and representatives from any and all suits, claims, damages, costs and expenses.

You further agree to use all equipment and activity areas properly and leave them in good condition. You assume all liability and agree to reimburse Tae Bo® Fitness for any damages incurred by misuse. I have read and agree to the terms and conditions of this policy and understand the limitations of my participation as outlined in this text.

TRADEMARK POLICY

TAE BO® FITNESS TRADEMARK GUIDELINES

Help support the Tae Bo® Fitness Brand and keep it strong by remaining in compliance with our Trademark Policy.  By adhering to these guidelines you can avoid confusion or potential misuse of our protected marks and reduce the risk of liability arising from Trademark Infringement.

TRADEMARK NOTICE

The name Tae Bo® Fitness, as well as other marks, and logo forms, are protected trademarks and/or service marks (the “trademark”) of BG Star Productions, Inc. a corporation organized and existing under the United States in California. The trademarks are registered in the United States as well as in other jurisdictions, including, but not limited to, Internationally. Trademarks and service marks may not be used in connection with any products or services that are not affiliated with BG Star Productions, Inc. without written consent from BG Star Productions, Inc. All trademarks not owned by BG Star Productions, Inc. or its subsidiaries/affiliates, that appear on this website, are the property of their respective owners, who may or may not be affiliated/connected with/to or sponsored by BG Star Productions, Inc.

THE TAE BO® FITNESS TRADEMARK

In the United States, Tae Bo® Fitness is a Federally Registered trademark of BG Star Productions, Inc. (collectively “The Tae Bo Fitness Trademark”). Tae Bo® Fitness has filed for a variety of Tae Bo® Fitness trademarks and logos, Internationally and already owns Tae Bo® Fitness trademark registration in most countries. International trademark offices create a way of legal protection for distributors, consumers, licensees, and consumers from imitation and counterfeit products or programs. The correct use of Tae Bo® Fitness and its protected trademarks help to differentiate us from other companies. This is done to avert generalization or damage to the BG Star Productions Inc./ Tae Bo® Fitness and Billy Blanks® Brand image and reputation.

Currently Certified Tae Bo® Instructors that are members of the T.B.M. Program, in good standing with BG Star Productions Inc., are the only individuals that have the right to use any Tae Bo® Fitness Trademarks.  If you are aware or become aware of any illegal or improper use of Tae Bo® Fitness and its protected trademarks, please contact BG Star Productions Inc. immediately. You can locate the Contact Us page Here.

TRADEMARK USAGE RULES

1.) USE THE FOLLOWING SERVICE OR ITEMS REQUIRE THE GENERIC NAME:

The Tae Bo® Fitness Registered Trademark MUST be used to describe product names and services. You must use at least the generic name after the trademark in each written illustration, in a highly visible location. The trademark indicators ® and ™ MUST ALWAYS be used after the registered logos, names, and symbols. Examples include:

      • TAE BO® FITNESS
      • Tae Bo® Fitness
      • TAE BO® KICKBOXING
      • Billy Blanks®
      • BILLY’S BOOT CAMP ™
      • Tae Bo® Booty/ Lower-Body
      • Tae Bo® Bands
      • Tae Bo® Core
      • Tae Bo® Extreme
      • Tae Bo® Low-Impact
      • Tae Bo® Kwon
      • Tae Bo® Kickboxing

2.) WHEN AND HOW TO USE THE TRADEMARK NOTICE:

The ® Registration symbol MUST be used in all marketing material, printed items, web content, and anything else that references a Tae Bo® Fitness protected mark. Examples of Tae Bo® Fitness symbols that require proper trademark indicators include:

      • TAE BO® FITNESS
      • Tae Bo® Booty/ Lower-Body
      • Tae Bo® Core
      • Tae Bo® Extreme
      • Tae Bo® Low-Impact
      • Tae Bo® Kwon
      • Tae Bo® Kickboxing
      • Tae Bo® Basic
      • Tae Bo® Advanced

3.) DIVERSE TRADEMARK USEAGE:

All protected Tae Bo® Fitness trademarks, MUST have the first letter in each word capitalized or you may capitalize the entire trademarked word. The word Fitness must ALWAYS come after the registered ® Trademark symbol when used in generic form. Tae Bo® Fitness should ALWAYS be 3 separate words, however,
You can Underline TAE BO® Fitness
You can Italicize TAE BO® Fitness

4.) USE THE SUBSEQUENT TRADEMARK ADMISSION:

Tae Bo® Fitness and Tae Bo® Fitness Logos, are protected registered marks of BG Star Productions Inc. used under license.

5.) DO NOT USE A TAE BO® TRADEMARK AS AN ESTABLISHEMENT OR COMPANY NAME:

You may NOT use any Tae Bo® Fitness Trademark as the name of a company, trade, or establishment.  Do NOT use Tae Bo® Fitness in the name of your company or business. You are encouraged to properly state that you offer Tae Bo® Fitness Classes/Courses.

6.) VARIATIONS ARE NOT ACCEPTED

Hyphens, word combinations, and spelling variations are NOT permitted with any registered Tae Bo® Fitness marks. {Incorrect: “TAEBO® Is AMAZING”}

THE TAE BO® TRADEMARK MAY NOT BE USED AS FOLLOWS:

You may not misspell the name, not capitalize Tae Bo® Fitness, use it as part of a trade name, as a generic term or to advertise anything not affiliated with Tae Bo® Fitness/BG Star Productions Inc.

USE OF THE TAE BO® LOGOS

Currently certified instructors who are members of the T.B.M. Program, may use the Tae Bo® Fitness Logos in the way provided by BG Star Productions Inc./Tae Bo® Fitness, with zero exceptions. These logos can only be used to promote Tae Bo® Fitness and nothing else. In no way and under NO circumstances shall any Tae Bo® Fitness Logo be used to manufacture and sell products or services, without the written consent of BG Star Productions Inc..  The Tae Bo® Fitness Logos and phrases should not be used in conjunction with any other brands or trade names. You may not use the logos in any ways that vary from the following samples..

TAE BO® FITNESS LOGOS AVAILABLE FOR CURRENTLY CERTIFIED INSTRUCTOR USE:

The following logos are available to T.B.M. members for download and marketing use. They are available in many different file types. We also have custom marketing materials for download on the same page. Please Note: You are only permitted to use Tae Bo® Fitness Logos that you are certified in.